:root{color-scheme:light;--color-primary-50: #eef4ff;--color-primary-100: #dce8ff;--color-primary-200: #bed2ff;--color-primary-500: #4776e6;--color-primary-600: #315fd1;--color-primary-700: #284ca8;--color-primary-800: #203d87;--color-navy-950: #0d1626;--color-navy-900: #111c2f;--color-navy-800: #19263a;--color-slate-950: #172033;--color-slate-800: #303b50;--color-slate-700: #465268;--color-slate-600: #647086;--color-slate-500: #7c8799;--color-slate-400: #a2aaba;--color-slate-300: #cbd1dc;--color-slate-200: #e0e4eb;--color-slate-150: #e9ecf1;--color-slate-100: #f0f2f6;--color-slate-50: #f7f8fa;--color-white: #ffffff;--color-info: #2e67c9;--color-info-soft: #edf4ff;--color-success: #19765a;--color-success-soft: #eaf7f1;--color-warning: #a86309;--color-warning-soft: #fff5df;--color-warning-border: #f1d49a;--color-danger: #bd3c4d;--color-danger-soft: #fff0f2;--color-sla-near: #c6740b;--color-sla-near-soft: #fff5dd;--color-sla-breached: #bd3c4d;--color-sla-breached-soft: #fff0f2;--color-unanswered: #a63f4f;--color-unanswered-soft: #fff1f3;--color-followup: #6756b3;--color-followup-soft: #f2efff;--color-sentiment-positive: #19765a;--color-sentiment-neutral: #6c778a;--color-sentiment-negative: #bd3c4d;--color-connection-online: #19765a;--color-connection-pending: #b56d0b;--color-connection-offline: #bd3c4d;--color-bg: #f4f6f9;--color-surface: var(--color-white);--color-surface-subtle: var(--color-slate-50);--color-surface-raised: var(--color-white);--color-border: var(--color-slate-200);--color-border-strong: var(--color-slate-300);--color-text: var(--color-slate-950);--color-text-secondary: var(--color-slate-700);--color-text-muted: var(--color-slate-600);--color-text-faint: var(--color-slate-500);--color-primary: var(--color-primary-600);--color-sidebar: var(--color-navy-950);--color-sidebar-raised: var(--color-navy-900);--color-sidebar-text: #aeb8c8;--color-sidebar-active: #ffffff;--color-sidebar-active-bg: rgba(255, 255, 255, .09);--font-sans: Inter, ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-mono: "SFMono-Regular", Consolas, "Liberation Mono", monospace;--text-xs: .75rem;--text-sm: .8125rem;--text-base: .875rem;--text-md: .9375rem;--text-lg: 1.0625rem;--text-xl: 1.25rem;--text-2xl: 1.625rem;--text-3xl: 2rem;--leading-tight: 1.2;--leading-normal: 1.5;--space-1: .25rem;--space-2: .5rem;--space-3: .75rem;--space-4: 1rem;--space-5: 1.25rem;--space-6: 1.5rem;--space-8: 2rem;--space-10: 2.5rem;--space-12: 3rem;--space-16: 4rem;--radius-xs: 4px;--radius-sm: 7px;--radius-md: 10px;--radius-lg: 14px;--radius-xl: 20px;--radius-pill: 999px;--shadow-xs: 0 1px 2px rgba(16, 27, 45, .05);--shadow-sm: 0 4px 14px rgba(16, 27, 45, .07);--shadow-md: 0 16px 38px rgba(16, 27, 45, .13);--shadow-focus: 0 0 0 3px rgba(49, 95, 209, .2);--sidebar-width: 236px;--sidebar-collapsed-width: 68px;--content-max: 1600px;--content-gutter: clamp(18px, 2.4vw, 38px);--breakpoint-mobile: 600px;--breakpoint-tablet: 860px;--breakpoint-notebook: 1180px;--z-sidebar: 400;--z-overlay: 900;--z-drawer: 1000;--z-modal: 1100;--z-toast: 1200;--z-tooltip: 1300;--duration-fast: .12s;--duration-base: .18s;--duration-slow: .28s;--ease-standard: cubic-bezier(.2, 0, 0, 1);--ease-emphasized: cubic-bezier(.2, .8, .2, 1)}*,*:before,*:after{box-sizing:border-box}html,body,#root{min-height:100%;margin:0}html{background:var(--color-bg);scroll-behavior:smooth}body{min-width:320px;background:var(--color-bg);color:var(--color-text);font-family:var(--font-sans);font-size:var(--text-base);line-height:var(--leading-normal);text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{color:inherit}a{color:inherit;text-decoration:none}img,svg{display:block}h1,h2,h3,h4,p{margin-top:0}h1,h2,h3,h4{color:var(--color-text);line-height:var(--leading-tight)}p{color:var(--color-text-secondary)}table{border-spacing:0}code{font-family:var(--font-mono)}::selection{background:var(--color-primary-100);color:var(--color-primary-700)}:focus-visible{outline:2px solid var(--color-primary);outline-offset:2px}.muted{color:var(--color-text-muted)!important}.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}.skip-link{position:fixed;top:8px;left:8px;z-index:calc(var(--z-tooltip) + 1);transform:translateY(-150%);padding:9px 14px;border-radius:var(--radius-sm);background:var(--color-white);color:var(--color-primary-700);box-shadow:var(--shadow-md);font-weight:700}.skip-link:focus{transform:translateY(0)}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-thumb{border:3px solid transparent;border-radius:var(--radius-pill);background:var(--color-slate-300);background-clip:padding-box}::-webkit-scrollbar-track{background:transparent}@media (prefers-reduced-motion: 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var(--duration-fast)}.btn:hover:not(:disabled){transform:translateY(-1px)}.btn:active:not(:disabled){transform:translateY(0)}.btn:focus-visible{outline:none;box-shadow:var(--shadow-focus)}.btn:disabled{opacity:.52;cursor:not-allowed}.btn-primary{background:var(--color-primary);color:var(--color-white);box-shadow:var(--shadow-xs)}.btn-primary:hover:not(:disabled){background:var(--color-primary-700)}.btn-secondary{border-color:var(--color-border-strong);background:var(--color-surface);color:var(--color-text-secondary)}.btn-secondary:hover:not(:disabled),.btn-ghost:hover:not(:disabled){border-color:var(--color-slate-300);background:var(--color-slate-50);color:var(--color-text)}.btn-ghost{border-color:transparent;background:transparent}.btn-success{background:var(--color-success);color:var(--color-white)}.btn-success:hover:not(:disabled){background:#145c47}.btn-danger{background:var(--color-danger);color:var(--color-white)}.btn-danger:hover:not(:disabled){background:#a92f40}.btn-danger-ghost{border-color:transparent;background:transparent;color:var(--color-danger)}.btn-danger-ghost:hover:not(:disabled){background:var(--color-danger-soft)}.btn-sm{min-height:32px;padding:6px 10px;font-size:var(--text-sm);border-radius:var(--radius-sm)}.btn-xs{min-height:27px;padding:4px 7px;font-size:var(--text-xs);border-radius:var(--radius-sm)}.btn-lg{min-height:44px;padding:11px 18px}.icon-btn{width:36px;height:36px;display:inline-flex;align-items:center;justify-content:center;padding:0;border:0;border-radius:var(--radius-md);background:transparent;color:var(--color-text-muted);cursor:pointer;transition:background var(--duration-fast),color var(--duration-fast)}.icon-btn:hover:not(:disabled){background:var(--color-slate-100);color:var(--color-text)}.icon-btn:disabled{opacity:.45;cursor:not-allowed}.form-group{margin-bottom:var(--space-5)}.form-group label,.field-label{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin-bottom:7px;color:var(--color-text-secondary);font-size:var(--text-sm);font-weight:600}.field-help{display:block;margin-top:6px;color:var(--color-text-muted);font-size:var(--text-xs);line-height:1.45}.field-error{display:block;margin-top:6px;color:var(--color-danger);font-size:var(--text-xs);line-height:1.4}[aria-invalid=true]{border-color:var(--color-danger)}[aria-invalid=true]:focus{border-color:var(--color-danger);box-shadow:0 0 0 3px var(--color-danger-soft)}.required-mark{color:var(--color-danger)}input,select,textarea{width:100%;min-height:40px;padding:9px 11px;border:1px solid var(--color-border-strong);border-radius:var(--radius-md);outline:0;background:var(--color-surface);color:var(--color-text);font-size:var(--text-base);transition:border-color var(--duration-fast),box-shadow var(--duration-fast),background var(--duration-fast)}textarea{min-height:76px;resize:vertical;line-height:var(--leading-normal)}input::placeholder,textarea::placeholder{color:var(--color-slate-400)}input:hover:not(:disabled),select:hover:not(:disabled),textarea:hover:not(:disabled){border-color:var(--color-slate-400)}input:focus,select:focus,textarea:focus{border-color:var(--color-primary-500);box-shadow:var(--shadow-focus)}input:disabled,select:disabled,textarea:disabled{background:var(--color-slate-100);color:var(--color-text-muted);cursor:not-allowed}.input-with-icon{position:relative}.input-with-icon>svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--color-text-faint);pointer-events:none}.input-with-icon input{padding-left:38px}.password-field{position:relative}.password-field input{padding-right:45px}.password-field .icon-btn{position:absolute;right:3px;top:2px}.form-alert{padding:10px 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var(--color-border);border-radius:var(--radius-lg);background:var(--color-surface);box-shadow:var(--shadow-xs)}.page-header{display:flex;align-items:flex-end;justify-content:space-between;gap:var(--space-6);margin-bottom:var(--space-6)}.page-header-main{min-width:0}.page-header h1{margin:3px 0 5px;font-size:var(--text-2xl);letter-spacing:-.025em}.page-header p{max-width:720px;margin:0;color:var(--color-text-muted);font-size:var(--text-base)}.page-eyebrow{color:var(--color-primary-600);font-size:.6875rem;font-weight:750;letter-spacing:.095em;text-transform:uppercase}.page-header-actions{display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-wrap:wrap}.page-header-context{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.toolbar{min-height:58px;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;margin-bottom:var(--space-4);border:1px solid 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.empty-icon{background:var(--color-info-soft);color:var(--color-info)}.empty-state-warning .empty-icon{background:var(--color-warning-soft);color:var(--color-warning)}.empty-state h2{margin-bottom:6px;font-size:var(--text-lg)}.empty-state p{max-width:460px;margin:0 auto;color:var(--color-text-muted);font-size:var(--text-sm)}.empty-action{display:flex;justify-content:center;margin-top:17px}.inline-loading{min-height:90px;display:flex;align-items:center;justify-content:center;gap:9px;color:var(--color-text-muted);font-size:var(--text-sm)}.spinner{width:16px;height:16px;display:inline-block;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:spin .7s linear 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0}.drawer-body{min-height:0;flex:1;padding:20px;overflow-y:auto;overscroll-behavior:contain}.drawer-footer{display:flex;align-items:center;justify-content:flex-end;gap:8px;padding:14px 20px;border-top:1px solid var(--color-border);background:var(--color-surface)}.modal-layer{position:fixed;top:0;right:0;bottom:0;left:0;z-index:var(--z-modal);display:flex;align-items:center;justify-content:center;padding:20px}.modal-layer .modal-backdrop{z-index:-1}.confirm-dialog{width:min(430px,100%);padding:24px;border-radius:var(--radius-xl);background:var(--color-surface);box-shadow:var(--shadow-md);animation:modal-in var(--duration-slow) var(--ease-emphasized)}.confirm-icon{width:44px;height:44px;display:flex;align-items:center;justify-content:center;margin-bottom:16px;border-radius:var(--radius-lg)}.confirm-icon-danger{background:var(--color-danger-soft);color:var(--color-danger)}.confirm-icon-warning{background:var(--color-warning-soft);color:var(--color-warning)}.confirm-dialog h2{margin-bottom:7px;font-size:var(--text-xl)}.confirm-dialog p,.confirm-description{margin-bottom:22px;color:var(--color-text-muted);font-size:var(--text-sm)}.confirm-dialog:has(.confirm-description){width:min(540px,100%)}.confirm-list-intro{display:block;margin-bottom:8px;color:var(--color-text-secondary)}.confirm-list{display:grid;gap:7px;margin:0;padding-left:18px;line-height:var(--leading-normal)}.confirm-actions{display:flex;justify-content:flex-end;gap:8px}@keyframes fade-in{0%{opacity:0}}@keyframes drawer-in{0%{transform:translate(100%)}}@keyframes modal-in{0%{opacity:0;transform:scale(.97) translateY(6px)}}.table-card{overflow:hidden}.table-scroll{width:100%;overflow-x:auto}.data-table,.conv-table{width:100%;border-collapse:separate;border-spacing:0}.data-table th,.conv-table th{position:sticky;top:0;z-index:1;padding:11px 14px;border-bottom:1px solid var(--color-border);background:var(--color-surface-subtle);color:var(--color-text-muted);font-size:.6875rem;font-weight:750;letter-spacing:.065em;text-align:left;text-transform:uppercase;white-space:nowrap}.data-table td,.conv-table td{padding:13px 14px;border-bottom:1px solid var(--color-slate-150);color:var(--color-text-secondary);font-size:var(--text-sm);vertical-align:middle}.data-table tbody tr:last-child td,.conv-table tbody tr:last-child td{border-bottom:0}.data-table tbody tr,.conv-table tbody tr{transition:background var(--duration-fast)}.data-table tbody tr:hover,.conv-table tbody tr:hover{background:var(--color-slate-50)}.table-primary{color:var(--color-text);font-weight:600}.table-secondary{display:block;margin-top:2px;color:var(--color-text-muted);font-size:var(--text-xs)}.table-actions{display:flex;justify-content:flex-end;gap:4px}@media (max-width: 700px){.page-header{align-items:stretch;flex-direction:column;gap:14px}.page-header-actions{justify-content:flex-start}.page-header-actions .btn-primary{flex:1}.toolbar{align-items:stretch;flex-direction:column}.toolbar-group,.toolbar-search{width:100%}.skeleton-grid{grid-template-columns:1fr}.skeleton-wide{grid-column:auto}.drawer{width:100vw}.drawer-body{padding:18px}.toast-wrap{left:16px;right:16px;bottom:16px}.toast{width:100%}}.app-shell{min-height:100vh;display:grid;grid-template-columns:var(--sidebar-width) minmax(0,1fr);transition:grid-template-columns var(--duration-slow) var(--ease-standard)}.app-shell.sidebar-collapsed{grid-template-columns:var(--sidebar-collapsed-width) minmax(0,1fr)}.sidebar{position:sticky;top:0;z-index:var(--z-sidebar);height:100vh;height:100dvh;display:flex;flex-direction:column;padding:14px 8px 12px;overflow:visible;background:var(--color-sidebar);color:var(--color-sidebar-text)}.sidebar-brand-row{min-height:52px;display:flex;align-items:center;justify-content:space-between;padding:0 5px}.product-brand{min-width:0;display:flex;align-items:center;gap:10px}.brand-mark{position:relative;width:38px;height:38px;flex:0 0 38px;display:inline-flex;align-items:center;justify-content:center;border:1px solid rgba(255,255,255,.13);border-radius:12px;background:var(--color-primary);color:#fff;box-shadow:inset 0 1px #ffffff1f}.brand-mark-custom{overflow:hidden;padding:4px;background:#ffffff14}.brand-mark-custom img{width:100%;height:100%;object-fit:contain}.brand-logo{display:block;object-fit:contain;object-position:left center}.brand-logo-full{width:auto;max-width:190px;height:auto;max-height:42px}.brand-mark i{position:absolute;top:5px;right:5px;width:6px;height:6px;border:1.5px solid var(--color-sidebar);border-radius:50%;background:#5fd0a6}.brand-copy{min-width:0;display:grid;line-height:1.2}.brand-copy strong{overflow:hidden;color:#fff;font-size:var(--text-md);letter-spacing:-.01em;text-overflow:ellipsis;white-space:nowrap}.brand-copy small{margin-top:3px;color:#8390a4;font-size:.625rem;letter-spacing:.025em}.product-brand-compact{justify-content:center}.sidebar-sector{display:grid;gap:5px;padding:14px 16px 0}.sidebar-sector-label{color:#ffffff8c;font-size:11px;font-weight:650;letter-spacing:.04em;text-transform:uppercase}.sidebar-sector select{width:100%;padding:7px 9px;border:1px solid rgba(255,255,255,.16);border-radius:var(--radius-md);background:#ffffff12;color:#fff;font-size:var(--text-sm);font-weight:600}.sidebar-sector select:hover:not(:disabled){background:#ffffff1f}.sidebar-sector select option{color:initial}.sidebar-sector-hint{color:#ffffff73;font-size:11px;line-height:1.35}.sidebar-sector-error{width:100%;padding:7px 9px;border:1px solid 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solid var(--color-border);border-radius:var(--radius-xl);background:var(--color-surface);box-shadow:var(--shadow-sm)}.login-heading{display:flex;align-items:flex-start;gap:13px;margin-bottom:28px}.login-lock{width:42px;height:42px;flex:0 0 42px;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--radius-lg);background:var(--color-primary-50);color:var(--color-primary)}.login-heading h2{margin:1px 0 5px;font-size:var(--text-xl)}.login-heading p{margin:0;color:var(--color-text-muted);font-size:var(--text-sm)}.login-submit{width:100%;margin-top:3px}.login-help{margin:18px 0 0;color:var(--color-text-muted);font-size:var(--text-xs);text-align:center}.auth-mobile-brand{display:none}@media (max-width: 1000px){.auth-shell{grid-template-columns:minmax(340px,.75fr) minmax(450px,1fr)}.auth-story{padding:36px}.auth-story h1{font-size:2.25rem}}@media (max-width: 860px){.app-shell,.app-shell.sidebar-collapsed{display:block}.sidebar{position:fixed;inset:0 auto 0 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var(--color-primary))}.dashboard-kpi:hover{transform:translateY(-2px);border-color:var(--color-border-strong);box-shadow:var(--shadow-sm)}.dashboard-kpi:disabled{cursor:default}.dashboard-kpi:disabled:hover{transform:none;border-color:var(--color-border);box-shadow:var(--shadow-xs)}.dashboard-kpi:focus-visible{outline:0;box-shadow:var(--shadow-focus)}.dashboard-kpi-icon{grid-area:icon;width:32px;height:32px;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--radius-md);background:var(--kpi-soft, var(--color-primary-50));color:var(--kpi-color, var(--color-primary))}.dashboard-kpi-label{grid-area:label;align-self:center;color:var(--color-text-secondary);font-size:var(--text-sm);font-weight:600}.dashboard-kpi strong{grid-area:value;margin-top:7px;font-size:clamp(1.65rem,2.5vw,2.15rem);letter-spacing:-.045em;line-height:1}.dashboard-kpi-detail{grid-area:detail;min-height:34px;color:var(--color-text-muted);font-size:var(--text-xs);line-height:1.4}.dashboard-kpi-primary{--kpi-color: var(--color-primary);--kpi-soft: var(--color-primary-50)}.dashboard-kpi-coverage{--kpi-color: var(--color-info);--kpi-soft: var(--color-info-soft)}.dashboard-kpi-danger{--kpi-color: var(--color-danger);--kpi-soft: var(--color-danger-soft)}.dashboard-kpi-success{--kpi-color: var(--color-success);--kpi-soft: var(--color-success-soft)}.dashboard-widgets-heading{margin-bottom:14px}.conv-widget-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;align-items:start}.conv-widget{min-width:0;overflow:hidden}.conv-widget-wide{grid-column:1 / -1}.conv-widget-head{min-height:73px;display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:17px 18px 13px;border-bottom:1px solid 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